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Shipping Info:
Delivery Terms We are pleased to announce that IslamicMarkaz.com
is offering FREE Delivery service for all orders placed with us on-line.
There will be no service charge for all items to be delivered within
our delivery coverage area in Pakistan. The amount you see is what you
pay. Please note that orders received before 18:30 PM on weekdays and
Saturdays will be shipped on the same day or next day, unless specified
otherwise. Orders made after 18:30 PST on Saturday and on Sunday will
be shipped on the following Monday. There will be special Holiday charges
for Sundays and other events like Eid Day. Same Day Delivery (only in
Lahore)
For all orders requested same day delivery can be arrange
provided the orders were received before 1:30 PM Pakistan Time (GMT
+ 5.00) To guarantee the availability of stocks for peak season delivery
like Eid, please order at least 3 days in advance. Place your order
earlier and we will try our utmost best to meet your desired delivery
date and time. In certain areas, due to unavailability of delivery service,
products may be delivered "a day earlier" or "a day after"
the requested date.
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Important: Please review all information before submitting
an order e.g. recipient's name, delivery address, post code, contact
number & delivery date.
Incomplete address, phone numbers, information of Sender
and Receiver may delay the delivery.
Please ensure that all information entered during the
order process are complete and free of error. IslamicMarkaz.com will
not be liable for any delay in orders due to incomplete or erroreneous
information.
If the recipient refuses to accept the delivery,
no refunds will be made as the order items will be considered as delivered.
Books or Cds can not be delivered to P.O. boxes and
rural areas (Chacks and Villages).
Refund will be given at the discretion of the company
management.
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Please check your e-mail immediately after placing
an order, you will receive an e-mail of confirmation from us. This e-mail
contains your order number as well as a summary of your order.
Should a problem arise, you will be contacted via e-mail
with an explanation of the problem, along with a phone number that can
be used to contact our customer service. In certain cases, subject to
stock-availability, we reserve the right to substitute your order with
another item which is of equal or higher value. In these circumstances,
alternative containers of similar or greater value and style will be
used
Not withstanding the above, occasionally the delivery
could be delayed due to unforeseen circumstances that is beyond our
control.
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World wide Deliveries :
We use two shipping methods for international deliveries.
1. Courier Post.
We use commercial courier services like FedEx, DHL, TCS and Speed Post
for international shipments, depending on the order, the shipping time
varies between 3 to 12 days. It is easy to track the courier shipments
with unique tracking numbers.
2. Parcel Post / Book Post.
Shipping time of normal parcel post varies between 14-21 business days.
There is no online tracking available for parcel post. The maximum shipping
time may take up-to 8 business weeks, depending on the load on local
postal services. We do not accept any claim, or any refund request for
parcels which are not delivered in 10 weeks time. You are, therefore
requested to place your order in advance for timely delivery. For your
protection, we call all the customers and confirm the order details
over the phone, so please provide us your valid and working phone number
with country and area code. We will try our best to ship the gifts on
specified date, but sometimes we may fall short, due to:
1) Late placement of order
2) Late Approval of the payment
3) Incomplete or incorrect address and/or telephone number
4) Absence of anyone to receive the delivery at the specified address
5) Weather and other natural
disasters which may interfere with procurement and shipment of items.Calculate
international Shipping charges
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Terms and Conditions:
Following terms and conditions apply to all orders.
Please read carefully and print them for further references.
Pakistan Delivery:
Islamic Markaz has its own exclusive delivery network in Lahore, Karachi
and Rawalpindi / Islamabad. In other cities we use commercial courier
services like TCS, OCS and Leopards for standard shipments. For your
protection, we call all the customers and confirm the order details
over the phone, so please provide us your valid and working phone number
with country and area code.
All deliveries are subject to approval and confirmation
of your credit card or offline payment confirmation.
We will try our best to deliver the gift on specified
date, but sometimes we may fall short, due to :
1) Late placement of order (less than 48 hours from stipulated date
of delivery)
2) Late Approval of payment (online or offline)
3) Incomplete or incorrect address and/or telephone number
4) Absence of anyone to receive the delivery at the specified address
5) Weather and other natural disasters which may interfere with procurement
and shipment of items.
6 ) Every effort will
be made to deliver the gift on Eid or any special occasion, however
we do reserve the right to deliver the good on any of the three Eid
days.
7) All Sunday deliveries
should be requested at-least 48 hours in advance.
9) Premium delivery charge
of $4 will be charged for all deliveries on Public Holidays.
10 ) We try
our level best to deliver the products on the desired date, but incase
the products are not delivered we do not offer any refund or hold any
claim. For more information, please contact our customer support department.
Returns and Exchanges:
If you are not completely satisfied with your purchase
our standard policy for merchandise returns is 14 days from date of
receipt. Returned items must be not used, original tags must be attached,
the item must be returned in the product box if delivered in one, and
with no visible wear or damage. You must have a valid reason to return
an item. We'll be happy to exchange or issue web site credit within
this period. Custom made items,
customized items and special orders are not returnable or exchangeable.
Shipping and handling are not refundable. Please send back the package
securely wrapped, via prepaid and insured mail.
IslamicMarkaz.com will not be held responsible for items lost
or damaged during return shipment (from customer to IslamicMarkaz).
Return shipment is the responsibility of the customer and should be
insured properly based on the value of the contents. Therefore, customers
who wish to return a product should be conscious about which shipping
company and method of shipment they choose, please remember that the
returning shipping charges are paid by the customer, not by IslamicMarkaz.
It is highly unlikely that a customer would receive
damaged goods. All items are inspected prior to shipping. However, in
the unlikely event you do receive a damaged item, it must be returned
within 14 days of receiving that item. This is necessary in order to
control our inventory. Shipped items to you may be different in color,
flavor or design from the presented on web, only in case if exact match
is not available at that time, but the quality/price would be same.
All items are shipped from Pakistan, therefore they
must be returned to our office in Pakistan.
Please send the merchandise to:
IslamicMarkaz
33 A New Muslim Town,
Lahore, Pakistan
Contact our customer service department for return
or exchange. Our staff is available during normal business hours, Monday
to Saturday.
Write down the order number you received in order invoice
through email at the time of order along with the return address at
your parcel and ship it back to IslamicMarkaz.com. For your security,
please return your gift with an insured courier (e.g., FedEx, UPS, Parcel
Post) and retain your receipt. IslamicMarkaz.com is not responsible
for items damaged or lost in transit.
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